Privacy policy

Last updated: August 23, 2026

ElmouketPacks ("we", "us", "our") operates this website and store to sell digital design packs. This policy explains what information we collect when you browse or buy from us, why we collect it, and the choices you have.

Information we collect

Contact details you give us directly — name, email address, phone number, and billing address — for example when you place an order or use the contact form.
Order details — the packs and variants you purchase, order value, and payment confirmation. Card and payment details are handled by our payment processor; we do not store full card numbers ourselves.
Technical data such as your IP address, browser type, and pages viewed, collected automatically to keep the site working and secure.
Messages you send us through the contact form or by email.

How we use it

To process orders and deliver your digital products by email.
To respond to questions and provide customer support.
To send order-related communications, such as receipts and delivery confirmations.
To keep the store secure and prevent fraud.
Where you've agreed to it, to send occasional updates about new packs or offers.

Sharing your information

We share information only where needed to run the store: with our payment processor to take payment, with the email and hosting providers that power the site, and where required by law or to protect our rights. We do not sell your personal information.

Data retention

We keep order and contact records for as long as needed to provide support, meet accounting and tax obligations, and resolve any disputes, then delete or anonymise them.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses of it. To exercise any of these rights, email us at contact@elmouketpacks.store.

Cookies

We use a limited number of cookies to keep the site and cart working correctly and to understand how the store is used. You can control cookies through your browser settings.

Children

Our store is not directed at children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact us

ElmouketPacks, 24-26 Arcadia Avenue, London N3 2JU, United Kingdom.
Email: contact@elmouketpacks.store · Phone: 0614797426